Help Center

Open the App Store on your iPhone or iPad, search for "Roamly VPN," and tap Get. Open the app and sign in to get started. Roamly requires iOS 17 or later.

Open the app and choose Sign in with Apple or Sign in with Google, or tap Continue as guest. There's no separate email/password signup. Your account is created automatically on first sign-in. A guest account stays on that device; link Apple or Google in Settings to use your account and subscription on your other devices too.

Open the app, pick a location (or leave it on auto), and tap the big shield button. iOS will ask once to allow the VPN configuration — approve it. Within a couple of seconds you'll see "Connected" and your traffic is routed through an encrypted WireGuard tunnel.

Not currently. Roamly is a premium VPN, so an active subscription is required to connect. Plans start with a low-cost weekly option, billing is handled securely by Apple, and you can cancel anytime.

Unlimited connection time, all server locations, max-speed servers, and built-in threat protection (phishing/malware domain blocking). Choose the plan length that suits you (monthly or yearly) right inside the app.

If you don't cancel, your subscription renews automatically at the standard price for the plan you chose, billed through your Apple ID. You can cancel anytime (see below) and keep access until the end of the current period.

All purchases are processed securely by Apple through in-app purchase, using the payment method on your Apple ID. Roamly never sees your card details.

Cancellation is managed by Apple: on your iPhone/iPad open Settings → [your name] → Subscriptions → Roamly VPN → Cancel Subscription. You keep full access until the end of your paid period.

Refunds for App Store purchases are handled by Apple. Visit reportaproblem.apple.com (or Settings → your name → Media & Purchases → Purchase History), find the Roamly charge, and choose "Report a Problem / Request a Refund."

Apple emails your receipt to your Apple ID address after each charge. You can also see all purchases in Settings → your name → Media & Purchases → Purchase History.

Try switching locations. Same-country servers are usually fastest; cross-continent routes (e.g. you in Europe → Singapore) will always be slower. Some destinations rate-limit VPN IPs, which is outside our control.

Streaming services and banks often block known VPN IPs. We rotate IPs, but the cat-and-mouse game means some sites won't work consistently. For banking specifically, don't use a VPN — you may lock yourself out.

Roamly is an iOS app for iPhone and iPad (iOS 17+). An Android app is on the roadmap.

No. Roamly does not keep a browsing history. Your traffic travels inside an encrypted WireGuard tunnel and the app does not read the URLs you visit. We keep connection records (connection and disconnection times, your originating IP, the server and exit IP, and the block of source ports reserved for your session) for legal compliance and abuse prevention. They are not deleted on a schedule. They never contain the sites you visit.

For full details, see the Privacy Policy.

No. On an HTTPS site the connection is end-to-end encrypted between your device and the destination. We never see page contents, messages, form data, or downloads.

While connected, Roamly blocks known phishing, malware, and scam domains at the DNS level so your device doesn't reach them. Security categories are always on; you can manage optional categories in the app's settings.

By design, for your safety. Banks and exchanges often lock accounts that log in via VPN, and regulators require your real location for KYC. Just tap disconnect to access these sites, then reconnect afterwards.

The Roamly app contains no analytics or advertising SDK, never asks for tracking permission, and never reads your advertising identifier. We do not send your data to Meta, Google, or any other advertising or analytics company. The only ad measurement is Apple's anonymous SKAdNetwork, built into iOS (see Advertising measurement in our Privacy Policy).

You sign in with Apple or Google, so there's no Roamly password to remember or leak. Manage which apps can use your Apple/Google account from your Apple ID or Google Account settings.

Email [email protected] from the address linked to your account and we'll permanently delete your account. Backups of account data rotate out within 30 days. Connection, payment and audit records are kept even after deletion (see our Privacy Policy). Cancel your subscription separately in App Store settings.