Refund Policy
Card purchases are covered by a 14-day money-back guarantee. Here are the exact details.
We want you to be happy with Roamly. If you're not, here's exactly how refunds and cancellations work — no fine print, no runaround. This policy is consistent with our Terms of Service.
1. App Store purchases are refunded by Apple
- Roamly subscriptions are sold through Apple's App Store, so refunds are handled directly by Apple — not by us.
- Request a refund at reportaproblem.apple.com (or Settings → your name → Media & Purchases → Purchase History on your device). Find the Roamly charge and choose "Report a Problem / Request a Refund."
- Apple reviews and processes refund requests according to its own policy.
2. Free trial
Premium starts with a 3-day free trial. You are not charged during the trial, so cancelling before it ends costs nothing. Billing begins only after the trial.
3. Cancellation
Your subscription renews automatically until you cancel. Cancel anytime on your device: Settings → your name → Subscriptions → Roamly VPN → Cancel Subscription. After cancelling you keep full access until the end of your current paid period, and you will not be charged again.
4. Need help?
If you have trouble with a refund or cancellation, email [email protected] and we'll point you in the right direction. Final refund decisions for App Store purchases rest with Apple.
6. Contact & company
Questions about a refund? Email [email protected].
Roamly is operated by Kasoft Teknoloji ve Yazılım Ltd. Şti., İnkılap Mah. Dr. Adnan Büyükdeniz Cad. 2. Blok No: 4/22, Ümraniye/İstanbul, Türkiye.